Support

Need help with a TDR SciTech product or app? We're here to help.

Contact us

Email info@tdrscitech.com. To help us resolve your issue quickly, please include:

• The product or app you are using, and its version
• Your device model and iOS or iPadOS version
• The vehicle make, model, and year, and the adapter or cable you are using (if applicable)
• A description of the problem and the steps that lead to it

We read every message and will respond as soon as we can.

App help

Connecting to your vehicle

1. Plug the OBD-II ENET cable or BLE adapter into the vehicle's OBD-II port, usually located under the dashboard near the steering column.
2. Turn the vehicle's ignition on.
3. For a Bluetooth Low Energy (BLE) adapter, make sure Bluetooth is turned on, then connect to the adapter from within the app.
4. For an ENET cable, connect it to your device's network as described in the app.
5. When prompted, allow the app to use Bluetooth or to access your local network. The app needs these permissions to communicate with the adapter or cable.

Permissions

If you previously declined a permission, you can turn it back on in the iOS Settings app under the app's name.

Safety

Do not use the app while driving. Only connect to, read from, or make changes to a vehicle when it is safely parked.

Your account

Deleting your account

You can delete your account at any time from within the app's account settings. Deleting your account permanently removes your account and the personal data associated with it, as described in our Privacy Policy.

If you can't access the app, email info@tdrscitech.com from the email address associated with your account with the subject "Account deletion request".

Accessing or correcting your data

To request a copy of your data or to correct it, email info@tdrscitech.com from the email address associated with your account. See Your choices and rights for more information.

Purchases and subscriptions

Purchases in our apps are processed by Apple. To manage or cancel a subscription, open the Settings app on your device, tap your name, then tap Subscriptions. To request a refund, visit reportaproblem.apple.com.